Areas of Interest:
- Predictors of iatrogenic effects (e.g., trauma, distrust, disengagement) of behavioral healthcare service provision, including both consumer and organizational characteristics.
- Measurement, reporting, monitoring, and prevention of critical incidents (e.g., abuse, neglect, exploitation).
- Blending payment, regulatory, and reputational-based levers to monitor and improve behavioral healthcare quality.
- Measurement of consumer experience and risk adjustment within value-based-purchasing programs.