Predictors of iatrogenic effects (e.g., trauma, distrust, disengagement) of behavioral healthcare service provision, including both consumer and organizational characteristics.
Measurement, reporting, monitoring, and prevention of critical incidents (e.g., abuse, neglect, exploitation).
Blending payment, regulatory, and reputational-based levers to monitor and improve behavioral healthcare quality.
Measurement of consumer experience and risk adjustment within value-based-purchasing programs.
