Areas of Interest:

• Predictors of iatrogenic effects (e.g., trauma, distrust, disengagement) of behavioral healthcare service provision, including both consumer and organizational characteristics.
• Measurement, reporting, monitoring, and prevention of critical incidents (e.g., abuse, neglect, exploitation). 
• Blending payment, regulatory, and reputational-based levers to monitor and improve behavioral healthcare quality. 
• Measurement of consumer experience and risk adjustment within value-based-purchasing programs.